FAQs

You can sign up to a plan via Pricing or the Your Plan pages under your customer login just click on the Subscribe button, add your payment card & click confirm. For more information on plans see: Choosing a Plan.

The deposit sets your credit limit and once set you can make calls up to your limit each month, helping you to manage your budget. Credit limits can be extended on request. For more information see:  Deposits and Credit Limits.

You can see your current spend at the top of the Your Plan page. You’ll also receive email notifications as you reach 50%, 75% and 90% giving you plenty of warning. Should you require either a temporary or permanent adjustment to your credit limit, simply reach out to our team to make a payment or increase your deposit.

Your credit limit is displayed on the Your Plan page, along with your current usage. Limits can be extended either temporarily or on request by contacting help@oneautoapi.com. See Deposits and Credit Limits for more information.

A payment card must be added to your account before signing up to a plan. You can add your card details by clicking on Account > Payment Method under your customer login or when you subscribe to a plan. An invoice is raised & emailed to you on the 1st of each month and a payment will be taken from the registered card. See: Payments & Invoices.

Yes, updating your card details is simple, just click on Account > Payment Methods under your customer login and update your details.

With no long term contract commitments, you can choose from one of our three flexible plan options. A one off deposit payment secures your credit limit with charges billed monthly in arrears so you only pay for the calls you have made. We also offer bespoke plans, should you have more complex needs, just speak to our Sales Team. All our plans, deposits and call charges are displayed on the Pricing page. For more information see: Choosing a Plan.

The price per call will depend on the plan and the service you wish to use. All our plan and call prices can be found on our Pricing page and once subscribed you will find your call prices displayed on the Account > Your Plan page under your customer login.

There are no long term commitments when using our plans. You can upgrade your plan at any point and benefit from the reduced call prices immediately*. Plans can also be downgraded at any point and will take effect from the following month’s billing period.
* Calls made prior to the upgrade will be charged at the outgoing plan charges.

To change your plan simply click on the Account > Your Plan page and select your chosen plan. For more information see: Changing Your Plan.

The Utilisation and Audit Log sections under your customer login allow you to track your usage. Utilisation gives you a one page view of your successful (200) calls. Audit Log provides a more granular report allowing you to see all calls, including successful, unsuccessful and sandbox. For more information see Utilisations and Audit Log.

Yes, you can create multiple API Keys which can all be configured for your specific needs. Keys are created under API Admin > API Keys within your customer login. For more information see: Creating API Keys.

We do have a sandbox environment. You can download our Postman Collection containing the sandbox calls from the Your Plan page, or any of our Documentation pages. See: Make Sandbox API Calls using Postman.

Yes, we do have a Postman collection. You can download our Postman Collection containing both example live and sandbox calls from the Your Plan page, or any of our Documentation pages. For more information see: Make Sandbox API Calls using Postman.

The  account owner can resend the invitation email by clicking on the circled arrow next to the new user’s name on the Manage Users page. See: Creating users.

You’ll find comprehensive in-platform documentation via the Account > Your Plan page where you can also access our Swagger site and download our SDK.

Users can request a new verification code by clicking on the Complete Registration link in the invitation email and selecting the RESEND button.

The DVLA have strict rules regarding the usage of their data. The statement of use can be found in our Terms. Once the statement has been submitted, it will be reviewed by our team here at One Auto API. Providing your usage complies, access to the DVLA endpoints will then be granted.

Yes, both car and commercial Brego valuations are inclusive of VAT.

Car valuations are inclusive of VAT however commercial valuations are exclusive of VAT.